How can we help?

Solutions to the most common problems are below. If you can't find what you need, write to us directly.

The Location Is Not Updating — FamSinyal Support

Your child's location is stuck on an old point. Work through the causes in order: connection, battery, permission and background limits.

What “offline” means in FamSinyal, why it happens, and what you can and cannot learn while a device is unreachable.

SOS alerts or safety checks are not reaching your phone. Check notification permission, focus modes and battery optimisation.

What to do when the one-time pairing code is rejected or has expired, and why pairing requires the phone in your hand.

Cancel your FamSinyal subscription through the App Store or Google Play, and what happens to your data afterwards.

You have an active subscription but the app is asking you to subscribe. How to restore a purchase on a new phone or after reinstalling.

Steps for permanent account deletion inside the app, what gets removed, and how to request deletion without installing the app at all.

Tell us what happened and which phone model you use — a real person reads every message. We usually reply within one business day.