FamSinyalLocation and freshness · 2 min · Updated · Written by: Metehan Ergenekon
The Location Is Not Updating — FamSinyal Support
Short answer: a location stops updating when the phone cannot capture a new one or cannot deliver it. Check in this order — connection, battery, location permission, and battery optimisation. One of those four explains almost every case.
Check these four, in order
Is the phone online?
A location can be captured without a connection, but it cannot be delivered. Check the device status in the app: if it shows offline, that is your answer.
Is the battery flat or in saver mode?
Battery-saver modes on both Android and iOS suspend background activity. Below roughly 20% many phones stop background reporting entirely.
Is location permission still granted?
On iPhone this must be “Always”, not “While Using the App”. On Android, allow location “all the time”. System updates sometimes reset this.
Is the app exempt from battery optimisation?
Xiaomi, Samsung, Huawei, Oppo and OnePlus apply aggressive background limits. Exclude FamSinyal from battery optimisation on the child's phone.
How to tell which one it is
The device status in the app narrows it down quickly. An offline phone points to connectivity; a low battery points to power saving; a permission warning points to settings.
If everything looks correct and updates still stop after a few hours, battery optimisation on the manufacturer's software is the most likely remaining cause.
Worth knowing: An old location is not a fault by itself. FamSinyal always shows the time a location was captured, precisely so that an old point is recognisable as old rather than mistaken for a current one.
How often should the location update?
It varies with movement, connection and the phone's power state, and the operating system has the final say. FamSinyal reports periodically rather than continuously — we do not promise a fixed interval, because no app can honestly guarantee one.