FamSinyalSubscription · 2 min · Updated · Written by: Metehan Ergenekon
Restoring a Purchase — FamSinyal Support
Short answer: use “Restore purchases” on the subscription screen while signed in to the same Apple or Google account that made the original purchase. A different store account is the most common reason a subscription is not recognised.
Restoring, step by step
Check the store account
You must be signed in to the same Apple ID or Google account that bought the subscription. A family member's account will not work.
Open the subscription screen
Tap “Restore purchases”. The app checks with the store directly.
Give it a moment
Verification happens on our servers rather than being trusted from the phone, so it can take a few seconds.
Still nothing?
Write to us with the email address on your FamSinyal account and the store you purchased from, and we will look it up.
Why it is verified server-side: The app never simply trusts a phone that claims to be subscribed. Entitlements are confirmed with the store on our servers — a little slower, considerably harder to spoof.
I changed phones — do I need to buy again?
No. Sign in with the same FamSinyal account and the same store account, then use “Restore purchases”.